AI and Advanced Tech Revolutionize Drive-Thru and Delivery for QSRs

The rapid increase in drive-thru and home delivery orders during the COVID-19 pandemic has spotlighted pressing operational challenges for quick-service restaurants (QSRs). While convenient for customers, these ordering methods introduce issues like order accuracy, traffic management, and technology integration that QSR owners must address. In response, digital transformation through AI and advanced technology can revolutionize processes to enable seamless operations and satisfied customers.

Key Operational Challenges

The spike in demand has led to extended wait times that jeopardize customer satisfaction. Managing the surge in order volume strains speed and accuracy across drive-thru and delivery. Hiring additional staff to handle extra traffic increases labor costs. Integrating technology for digital ordering and payments complicates backend systems.

Streamlined Operations and Enriched Experiences

Digital transformation is critical for QSRs navigating this landscape. Solutions like the Neu-X101 edge computer and XPPC 10-100 touchscreen from NEXCOM offer efficient operations and improved customer experiences.

Neu-X101 Drive-Thru Controller for 24/7 Operational Excellence

The Neu-X101 serves as the drive-thru system's central controller, facilitating connectivity with key components. This includes a 15” High-Brightness Display for order confirmation via HDMI, a camera for facial recognition through USB, and two-way audio communication via Mic-In & Audio-Out. LAN connectivity also ensures integration with the POS system. With its fanless design and reliable power, the Neu-X101 enables uninterrupted 24/7 operation, enhancing the overall drive-thru experience.

Boost Order Accuracy with the XPPC 10-100's AI Integration

To ensure order accuracy, NEXCOM customers integrate the XPPC 10-100 touchscreen computer with an AI system that automatically checks bag contents, minimizing errors that hurt satisfaction and sales. Powered by the slim XPPC 10-100 touchscreen, staff can efficiently manage orders. Its userfriendly 10.1" projected capacitive touchscreen and Celeron J3455 CPU offer seamless performance. Connectivity includes 1 x USB, 1 x LAN, and 1 x COM, while its IP65-rated front panel is dust and liquid resistant. USB barcode scanning improves precision. LAN connectivity with POS and back-end systems optimizes kitchen workflow.

By embracing digital transformation and cutting-edge technologies, QSRs can overcome drive-thru and delivery challenges, consistently providing exceptional customer experiences.

Application Diagram